Business Operations Team Profile

The ‘Ops’ team is based in Richmond. It is jointly headed up by our Chief Operating Officer, Rob Johnson and our Finance Director, Mary Dowd.

The team provide all the internal services required to make Crossword tick, such as finance, human resources, office & facilities management, project management, event management, commercial contract management, office administration and customer enquiries.

There is no typical day in the Ops team. The tasks that come our way are many and varied, with multiple internal and external stakeholders and priorities that change frequently with the needs of our business. As Crossword continues to grow our team will be pivotal in preparing for the future and spotting opportunities to make our services more effective and efficient is a big part of what we do.

For this reason, the team values resourceful and adaptable self-starters with excellent communication skills. Sound prioritisation, organisation/multi-tasking skills and problem solving are also a must.